Fully Managed IT Support

Fully Managed IT Support is essential for the smooth running of your business. All too often, IT support is purely reactive, relying on a helpdesk of engineers who await your call to be informed of a problem. They then either fix it remotely or by coming on-site.

At IT Action, we believe that this reactive approach is just the first of four fundamental building blocks for a comprehensive IT support operation. The other building blocks are proactive support, infrastructure management, and system strategy.

IT Action’s Full IT Support is:

Reactive

• Help Desk
• Remote Problem Analysis and Resolution
• On-Site Support and Emergency Response

Proactive

• 24×7 System Monitoring
• Anti Virus Protection – Fully Managed and Monitored
• Data Backups – Fully Managed and Monitored
• Out of hours full system patching and updates
• Business Continuity and Disaster Recovery Options

Infrastructure Management

• Regular Services Reviews
• Full system technical audit/asset register and documentation
• Best of Industry Practises
• One Stop Procurement for all hardware and software needs

System Strategy

• Equipment / Software life cycle and budget planning
• Full IT Trend/Technology Awareness for your business benefit

Help Desk

We provide unlimited support over the phone or via email. Our Help Desk service offers an instant response from highly trained support professionals whose priority is to deliver quality, timely, and professional service. With incident management resources in Ahmedabad, India, we are able to combine multi-skilled technical support specialists into a single team that provides true 24×7 support.

Remote Problem Analysis and Resolution

Our engineers are able to analyse and resolve over 90% of client issues remotely, ensuring continuity of service, increasing productivity, and reducing the need for costly on-site visits.

On-Site Support and Emergency Response

To ensure the ongoing reliability of client systems, our engineers conduct regular scheduled visits to client offices, carrying out routine maintenance and upgrading systems. Additionally, our engineers work on-site to resolve critical issues that cannot be handled remotely.

24×7 System Monitoring

We utilize best-of-breed technologies to proactively monitor the integrity, stability, and availability of our clients’ critical IT systems. Our monitoring system generates a variety of alerts whenever a problem occurs, enabling proactive problem resolution – often, issues can be resolved remotely without the client even being aware. This provides you with peace of mind, knowing we are constantly monitoring your critical systems, 24×7. Furthermore, should a major overnight issue arise with your systems or office, we can contact you immediately. This gives you the option to arrive at the office earlier to bring your systems online in conjunction with our engineers, prior to the start of the working day.

Anti Virus Protection – Fully Managed and Monitored

Protection from viruses is now an essential component of any robust IT system. IT Action fully monitors and manages all aspects of your anti-virus protection system, from ensuring an industry-strength solution is in place to verifying that virus pattern updates are successfully applied.

Data Backups – Fully Managed and Monitored

Data loss poses a significant threat to businesses; approximately 80% of companies that experience a major data loss do not survive for longer than a year. IT Action proactively checks and ensures all backups are successful on a daily basis and conducts regular restore tests to guarantee the system remains fully functional.

Out of hours full system patching and updates

Outdated or unpatched software poses a significant threat to system reliability and security. IT Action performs scheduled remote, out-of-hours (4:30 AM to 8:30 AM weekdays and Saturdays) system patching and updates as a standard component of its support offering.

Business Continuity and Disaster Recovery Options

IT Action offers a range of Business Continuity and Disaster Recovery options designed to suit your business’s specific needs and budget. These solutions span from off-site, data-center-based remote backups to comprehensive business continuity solutions.

Regular Services Reviews

Effective communication is an essential component of a comprehensive IT support offering. IT Action ensures client expectations are consistently met through regular Service Reviews. These reviews provide opportunities for service improvement and confirm that client systems remain optimally aligned with evolving business requirements.

Full system technical audit and documentation

IT Action undertakes a comprehensive technical audit of your IT infrastructure. From this audit, we compile a complete software and hardware asset register, which is essential for understanding your IT environment. This, coupled with IT Action-generated online documentation of your systems, will enable the delivery of high-quality IT support.

Best of Industry Practises

IT Action conducts all its work in accordance with current best industry practices.

One Stop Procurement for all hardware and software needs

IT Action can procure all your IT requirements. We maintain a transparent approach to supplying IT hardware and software to our clients. Our experience shows that clients appreciate a ‘one-stop’ approach to procurement. IT Action can fulfill this on a cost-plus basis. Our business model is exclusively focused on providing high-quality IT support, not on hardware and software supply.

Equipment / Software life cycle and budget planning

IT Action collaborates with its clients to maximize their IT assets and the benefits these assets provide to the client’s business. This involves ongoing lifecycle planning for these assets, ensuring it aligns optimally with the business’s budget requirements.

Full IT Trend/Technology Awareness for your business benefit

The IT landscape is constantly evolving, with various trends and technologies emerging and fading. IT Action partners with its clients to ensure they leverage the best opportunities from the latest technologies and trends for their businesses, while also ensuring clients avoid adopting changes merely for fashion’s sake.